faq

Most Common Questions

Solve your Doubts

Whenever possible, we absolutely like to meet with you; however, that is not always convenient….or in these times, safe. When a meeting isn’t possible the websites are generally completed with contact via email and telephone and an initial Zoom/Skype meeting if you like.

Once we get started, most of the  communication will take place over email. This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. 

Yep! We’re great at communicating via Zoom/Skype, phone and email and our clients come from all over Canada.

Yes, we would be happy to look at your existing website and give you a quote for updating it.

The cost of a web site varies depending on the site features and complexity. A starter 3-5 page website starts at $1,800. 

Give us a call and we’d be happy to discuss with you,  your website design requirements and give you a quotation based on your unique needs. You can also fill out our quote form

For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the layout and design approval, with the final third due upon completion of the project.

The timeline of a website design project is often dictated by the client. If you have a deadline in mind we’ll make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

For smaller projects, it usually is 2 weeks and for larger projects or e-commerce  you’re probably looking at 3-5 weeks.

If we build your website, we will host it for you and you don’t need to do anything. We pay the hosting fee for the first year. Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.

We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has unlimited bandwidth and disk space and 99.9% uptime.  If you’re interested, the company we use is WHC

Web Hosting Canada

Of course. If we build your website for you we’ll buy it for you and pay for the first year, as long as it’s available for purchase. If the domain name costs more than the average of $10-20, then we will add the difference to your invoice, having discussed this with your first.

Yes, we have several maintenance packages to suit your needs and we can discuss a package that’s right for you.

Yes. We like to offer the ability for our clients to update the website themselves. We offer videos on basic editing in WordPress and Shopify.

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